Customer Privacy Statement
However rapidly we may respond to changes in technology and information processing, we at Specialty Pool Products take great pride in our adherence
to the more old-fashioned virtue of customer confidentiality. In an effort to support privacy policy disclosures on the Internet, Specialty Pool
Products wishes to set an example for other industry web sites by voluntarily making our privacy policy available to our customers. We urge all
other pool and spa business sites to do the same.
We are:
Specialty Pool Products
54 Newberry Road
East Windsor, CT 06088
Contact Us:
Tony Ruggiero, General Manager
poolman@poolproducts.com
1-800-983-7665 – To Place an Order
1-800-721-0998 – For Customer Service Assistance
1-860-627-6090 - Local Phone
1-888-674-7665 - Toll Free Fax
1-860-371-2798 - Local Fax
Information processing:
For each visitor to our web site(s), our web servers automatically recognize the domain name of the visitors access provider. We collect aggregate
information on what pages users access or visit and information volunteered by the user, such as specific requests by users to be added to our
mailing list.
The financial information we collect is used for internal review only. To prevent unauthorized access, maintain data accuracy, and to ensure the
appropriate use of this information, we have put in place measures that are physical, electronic and managerial in nature in order to safeguard
and secure the information we collect on-line.
As a necessary part of completing your order, we also share your shipping information with vendors so they can deliver products to you. These vendors,
as well as our employees, are under a strict confidentiality agreement and cannot use or share this information for any other purpose.
For the record, we will collect the following information:
- names
- e-mail addresses
- work phone numbers
- home phone numbers
- Fax numbers
- street address
- comments and suggestions concerning the web site
- an individuals customer status (new, previous, prospective)
- purchase interests
- general comments and questions
- survey data to help you determine how people found our site
The above referenced information is intended for the following uses:
- processing your order
- completing your order
- shipping your order
- improving our web site
- mailing our product catalog
- sending information about our products or services
We pledge not to share this information with other organizations for commercial purposes. Specialty Pool Products does not rent or sell its
customer list.
Specialty Pool Products is committed to maintaining complete and accurate information about our customers. If at any time you think any information
we have about you may be incorrect, please notify us immediately or click here for a Customer
Update Request Form. Also, all the information we may collect about you on-line is included for your review on our standard invoices. To
better protect the security and integrity of your information, these invoices will only be sent to the billing address of your credit card. If
any changes are to be made, we will take prompt action to make appropriate corrections.
If at any time you do not wish us to contact you using the data we retrieved or have questions concerning our Privacy Policy, please feel free
to contact us by telephone, mail or e-mail at the phone numbers or e-mail address provided above.
We also participate in the Council of Better Business Bureau's BBBOnLine Privacy Program and comply with all the BBBOnLine privacy standards.
Further information about this program is available at http://www.bbbonline.org/.
As always, we appreciate your past business and look forward to serving your pool and spa needs in the future.
Tony Ruggiero
General Manager
Specialty Pool Products
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